Cancellation Policy

We at Orgaheal strive to provide you with the very best shopping experience possible. Kindly take note of our cancellation policy:

• Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been processed and we have initiated the process of shipping them.
  
  
• There is no cancellation of orders placed under the Same Day Delivery category.
  
  
• No cancellations are entertained for those products that are under any promotional Schemes or Special Occasions. These are limited occasion offers and therefore cancellations are not possible.
  
  
• If you wish to cancel your order, you can do so by sending us an email at  support@orgaheal.in  within 24 hours of placing the order. You can also call our Customer Care at +91 7737695209 - (9 AM to 6 PM), within 24 hours of placing the order. 
  
  
• Once orders have been dispatched, they cannot be cancelled. 
  
  
• In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges, and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping and Delivery

Purchases are shipped from our respective warehouse by reputed logistics service providers. Please allow the following number of days for delivery from receipt of your order.

Domestic orders – All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days

• ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays
  
  
• Domestic Orders: We ship products throughout India and all orders qualify for free domestic shipping. Expect free trial orders.

Returns and Refunds

Considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered. In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:

• If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
  
  
• For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
  
  
• Orgaheal is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
  
  
• Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition, and subject to the following terms -
  
  
  • Returns and exchange requests will be subject to checking and vetting by Orgaheal.
  • No Refund shall be made once goods are sold.
    
    
• Please call us at +91 7737695209- (9 AM to 6 PM) or WhatsApp us at +91 7737695209 or Email – support@orgaheal.in   where our Customer Care Specialist will be happy to help you.

Partial Cash on Delivery (Partial COD) Policy

We offer Partial Cash on Delivery (Partial COD) for select domestic orders. To confirm your order, an advance payment of ₹500 is required at the time of purchase. The remaining balance is payable at the time of delivery.

The ₹500 advance payment is strictly non-refundable under any circumstances, including but not limited to:

* Customer refusal to accept the order.
* Customer unavailability after multiple delivery attempts.
* Incorrect or incomplete delivery address provided by the customer.
* Order returned to origin (RTO) due to customer-related reasons.
* Cancellation request raised after the order has been processed or dispatched.

If a Partial COD order is returned to us due to customer unavailability or delivery refusal, the order will only be reshipped after the customer prepays the remaining order value along with any applicable reshipping charges.

Customers who repeatedly refuse deliveries or cause multiple RTOs may be restricted from placing future Partial COD orders and may only be eligible for prepaid orders.

Shipping and billing details cannot be modified once an order has been successfully placed. Cancellation requests will be considered only before order processing and approval. Once the order has been processed or dispatched, cancellation requests will not be accepted, and the ₹500 advance payment will be forfeited.

All claims regarding damaged, defective, or missing products must be reported to support@orgaheal.in within 48 hours of delivery. Claims raised beyond this period may not be accepted.

Orgaheal reserves the right to cancel any order due to stock unavailability, pricing errors, suspected fraudulent activity, technical issues, or any other operational reasons. In such cases, any amount paid by the customer, excluding cases involving customer-related cancellations or RTOs, will be refunded as applicable.

Refunds for eligible prepaid transactions will be processed to the original payment source within 7–10 working days.

Please read the fine prints of each deal before buying it, it provides all the details about the product you purchase.

• Orgaheal may, at any time due to various reasons, including but not limited to technical errors, unavailability of stocks, or for any other reasons whatsoever, cancel the orders placed by Users. Orgaheal’s decision of cancellation of order shall be final and Orgaheal shall not be liable for such cancellation(s) whatsoever;
  
  
• Expected delivery time as mentioned on the website may vary from the usual time of delivery;
  
  
• Orgaheal strives to provide accurate products, services and pricing information, typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Orgaheal may, at its discretion, either contact the User for instructions or cancel the User’s order and will notify the User about such cancellation;
  
  
• Cancellation by Orgaheal: There may be certain orders that Orgaheal is unable to accept and must cancel. Orgaheal reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the User, User accepts and undertakes that the same is acceptable and he/ she/ it will not contest/ raise any dispute on the same. The situations that may result in cancellation of the User’s order include, without limitation, non-availability of the product or quantities ordered by the User, non-availability of the service, inaccuracies or errors in pricing information, or problems identified by Orgaheal ’s credit and fraud avoidance department;
  
  
• Orgaheal may also require additional verifications or information before accepting any order. Orgaheal will contact the User if all or any portion of the User’s order is cancelled or if additional information is required to accept the User’s order. If the order is cancelled after credit card has been charged, the said amount will be reversed back in User’s credit card account;
  
  
• Cancellation by the User: In case of requests for order cancellations, Orgaheal, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the User. As part of usual business practice, if Orgaheal receives a cancellation notice and the order has not been processed/ approved by Orgaheal, Orgaheal shall cancel the order and refund the entire amount to the User within a reasonable period of time;
  
  
• Orgaheal will not be able to cancel orders that have already been processed, it is pertinent to note that the Orgaheal has the full right to decide whether an order has been processed or not. User hereby agree and undertakes that the decision taken by the Orgaheal is acceptable to User and User shall not create any dispute on the decision taken by Orgaheal on cancellation;
  
  
• Orgaheal reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Orgaheal as per certain criteria. Orgaheal Reward Point or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets the below-mentioned criteria, which may not be exhaustive, viz:
  
  
• 1). Products ordered are not for self-consumption but for commercial resale.
  2). Multiple orders placed for the same product at the same address.
  3). Bulk quantity of the same product ordered.
  4). Invalid address given in order details.
  5). Any malpractice used to place the order.
  
  
• If paid by credit/debit card, net banking, or E-wallets, refunds will be issued to that same account provided at the time of purchase, and in case of payment gateway name payments refund will be made to the same account.
  
  
• In case of COD (Cash on Delivery), you will be requested to share your bank account details by mail through a secured transaction
  
  
• The refund will be processed in 7-10 working days.